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“Every successful organization has to make the transition from a world defined primarily by repetition to one primarily defined by change. This is the biggest transformation in the structure of how humans work together since the Agricultural Revolution.” – Bill Drayton, Social Entrepreneur
Often, digital transformation is put into a bi-modal box or confined to a specific project like migrating data, even though the opportunity is much larger. A digital factory is a new approach that organizations apply to their digital transformation initiatives from beginning to end. There are three distinct use cases for digital transformation: digital operations, digital experiences, and digital core.
Digital Operations
You can start your digital transformation from within. These are the applications that support your internal business operations. The goal is to replace what has been cobbled together and what relies on manual effort, email, spreadsheets or paper. The typical solutions are dashboards – supporting exception monitoring, workflows – for automation, web portals – for enhanced systems interaction, mobile applications – supporting remote workers, and small-to-medium-sized database apps – enhancing operational processes. Digital operations’ needs include the rapid development of mobile and web responsive apps, simple development of forms and workflows, and fast integration with systems of record as illustrated above.
Digital Experiences
Another use case is tackling what customers experience digitally. The typical solutions are customer mobile apps – supporting service journeys, customer portals – enhancing customer, and business portals and can include field operations apps and even apps for marketing and events. Building digital experiences requires rapid prototyping and development, pixel-perfect design, massive scalability, and security, including for offline data. In addition, these experiences are instrumented so that you have insight to your continuous improvement efforts.
Digital Core
The final use case for digital transformation addresses the combination of ageing systems and highly customized packages. These core systems are not always able to keep up with the demands of the business. Replacing them could take several years but they can be to expose their value through new digital workflows.
For any organization to remain successful, it has to embrace digital transformation. Organizations also need to understand that digital transformation should not be confined to specific projects. Instead, the opportunity is much larger. Digital transformation can improve three main areas of an organization; internal business operations, customer experiences and the digital core. By focusing only on one specific project in your digital transformation, you are leaving untapped opportunities on the table.
Realise Your Digital Strategy
The corporate landscape is undergoing a new paradigm. The IT industry, particularly software development is the most manual and labour intense activity in the world. Businesses need to automate the delivery of Digital solutions in order to disrupt their business. In order for businesses to realize their digital strategy, they need:
capability for and continuous improvement of digital solutionsenterprise capability to respond quickly and flexibly to opportunities and threatsa framework enabling Digitalisation and Change of operating and business models, including people transformation faster digital solution delivery at lower cost
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