South African Case Studies
Healthy Life Insurance
Using OutSystems, the ITProsper team at Hollard Life built an online Healthy Life Insurance quoting and selling website
in 3 months. This enabled the complete automation of the sales process of healthy life insurance policies.
An integrated life insurance underwriting engine was built and implemented in 6 months. This engine enabled automation
of 80% of underwritten Life Insurance policies. The underwriting engine was integrated into an online Brokers
Sales application, enabling brokers to do digital quotes – removing redundant paperwork from the process.
Insurance Mobile App
Clientèle had a need for a mobile app as a channel to enhance their customer experience and extend their market reach beyond the call centre.
Operational improvements were also a big part of the digitisation roadmap.
Strategic Insurance Systems
SIS is a specialised underwriting management company in the short term insurance industry. Through OutSystems, SIS
has a flexible and adaptable system that allows them to serve their partner ecosystem through both web and mobile
channels providing a unique competitive advantage.
South African Insurance Company
B2B Mobile App
A South African Insurance company built their B2B Mobile application and published to iOS and Play stores in 3 months
from start to live on Outsystems, including a web backend, integration to legacy and their loyalty services.
Debt Collection System
Three60 Developed a custom solution to address the unique needs of debt collection.
CSS replaced their current systems with custom applications that addressed three unique and critical business areas
for the company. Faced with buying packaged software or building in house, CSS chose OutSystems in order to take
advantage of the positives of developing bespoke software, while at the same time continuously improving the solution
with minimal risk. They completed development in less than half the time of traditional coding methods.
Integrated cotton value chain
“The Sustainable Cotton Cluster, an initiative launched by Cotton SA four years ago, has helped to increase capacity
and competitiveness in South Africa’s textile and apparel industry. According to Hennie Bruwer, CEO of Cotton SA, production
has seen an increase from 25,000 bales in 2013 to roughly 200,000 bales for the past 2018 season, 32% of these
lint bales were BCI (Better Cotton Initiative) cotton.
iQ Logistica is the partner providing technology enablement to the virtually integrated value chain approach followed
by Cotton SA during this initiative. The SCC platform, as it is known, was developed using Outsystems in record time,
for which iQ Logistica received an innovation award. The platform provides operations visibility and traceability across
the entire cotton and cotton products value chain. Using a fractal logic the platform is set up for an industry sector
and can accommodate an unlimited number of supply chains locally and globally. It provides a shared services infrastructure
in which a value chain traceability audit trail is created and maintained according to the way participating
organisations trade with one another.
Internal Operations Apps
Censea Built apps to run internal operations in less than a year, evolving processes to adapt to fast-changing industry
legislation in South Africa.
Censea faced a series of challenges evolving its own internal processes quickly to adapt to changing industry legislation
in South Africa and finding developers to get the work done. The financial services firm handled both issues developing
a series of apps using the OutSystems low-code platform. It built a master employer database, a call center app and
banking switch integration APIs in less than a year – a third of the time it would have taken using traditional development
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